You may return a purchase you made on our website if it is in saleable condition (unused and it its original shrink wrap packaging). We'll issue you a refund of the merchandise cost, less shipping, within 30 days of the date you purchased from us.
In order to receive a refund, please follow these instructions:
Send the product back to us, with the return authorization number (RA#) marked clearly on the box. Send all returns to:
635 Island Park Drive
Charleston, SC 29492
You can expect a refund to your credit card within 21 days of receiving your return. For shipping costs associated with the return of a defective product (s), we will refund shipping costs if indicated in the package. For shipping costs associated with non-defective product (s), customer will pay the cost of shipping and this will be deducted from our refund.
For exchanges: Unfortunately, at this time, we do not offer direct exchanges. If you wish to exchange a product, you will need to return the undesired product for a full refund and make your new purchases at www.storyclubgames.com.
StoryClub Games reserves the right to select the best carrier for each individual shipment. UPS is the primary carrier for orders from storyclubgames.com. However, an alternate carrier may be utilized at our discretion.
Do you ship to my country?
We only ship online orders to locations within the 48 contiguous United States. We do not ship orders to Alaska and Hawaii.
Has my order shipped?
You will receive a shipping confirmation notice via email when your order has left the warehouse. Most orders ship within 24 hours of being placed. Our warehouse is closed on weekends and national holidays so you can expect a delay in shipment if your order is placed at the end of the week or over the weekend. If it has been more than a few days since entering your order and you have not received a shipping confirmation, please contact customer service at firstname.lastname@example.org.
Tracking My Order
After an order has shipped, it may take from 1-5 business days to deliver depending on your geographic location. For more specific questions regarding time-sensitive orders, you can either contact UPS at 1-800-PICK-UPS with your tracking number, or you can contact customer service at email@example.com.
There is a problem with my shipment. What should I do?